2019 Schedule Below

Click here for Registration Details

Tuesday, April 23rd

Tuesday, April 23rd
8:30 AM - 7:15 PM

Registration Open

 

9:00 AM - 10:30 AM Refreshments   

10:20 AM - 12:00 PM

Pre-Conference Workshops 
(Optional - Additional Fee of $105.)
Walk-ins are welcome. You may register and pay with a check on site. Be sure to arrive early.

Sweeping Changes in Check Payments:  What You Need to Know

Come find out about all the changes in check in this workshop. A record number of Regulation CC changes in Subparts A, C and D became effective in July. More changes in Subpart B are planned for implementation this year, with potentially more on the way in the future. Ms. Johnson will provide a high-level overview of all the changes and then focus on how many and how effectively RDC and ECI indemnity claims are being made. Then the session will conclude with some “what to do when” scenarios of the most common industry problems. The session promises to be relevant and interactive.

Earn 2 NCP Credits

Jenny Johnson, NCP
Director
ECCHO

Accreditations, Not Just Letters After Your Name

In the financial service industry, professional accreditations help you stand out to employers and peers. There are many different payments-related accreditations, designed to support your professional and personal goals. This session highlights the Accredited ACH Professional (AAP), the Accredited Payments Risk Professional (APRP), the Certified Anti-Money Laundering Specialist (CAMS), the Certified Treasury Professional (CTP), and the National Check Professional (NCP). Join us to gain a better understanding of each certification's standards and procedures.

Earn 2 AAP Credits

Sandy Ortins, AAP, APRP, NCP
Vice President, Education
NEACH

Dealing with Pain Points in your Financial Institution / Disputes, Exceptions and Adjustments

Working with exceptions or client disputes can present pain points to the Financial Institution. The handling of these issues can be time consuming and tie up valuable resources. Identifying and understanding ways to improve resolve for these areas is one key to success for your organization. We will review various regulations affecting internal operational procedures and responsibilities for handling these pain points. If you need assistance in improving the process for handling Check, Card and ACH disputes, exceptions, and adjustments, please join us for this session.

Earn 2 AAP & NCP Credits

Danita Moss, AAP
Assistant Director Member Services
Southern Financial Exchange

Nadirah Rashadeen, AAP
Assistant Director Member Services
Southern Financial Exchange

 

 

 

 

 

  

Jenny Johnson

 Jenny Johnson

 

 

 

 

  

Sandy Ortins

Sandy Ortins

 

 

 

 

Danita Moss

Danita Moss

Nadirah Rashadeen

Nadirah Rashadeen

 

12:00 PM -  1:15 PM

Lunch On Your Own

 

Opening General Session
1:15 PM - 2:30 PM

Welcoming Remarks

Donald S. Jackson, AAP, CTP
President & CEO
Southern Financial Exchange

 

 

Keynote Panel:
The Modernization of Payments

The opening session brings the payment ecosystem to the main stage in a conversation with industry solutions and technology leaders. This panel will discuss the opportunities and challenges that are driving the transformation of financial services in the next 3-5 years. Get a front row seat to hear their unique perspective on how headwinds from new market entrants or regulation may influence the pace of innovation or the way in which consumers interact with financial service providers in the future. We will also get the most up to date line of sight into the ways technologies are changing consumer behaviors and experiences when it comes to accessing and using their money, such as the migration of faster payments solutions, the integration of distributed ledger technology into the payment ecosystem and the onslaught of A.I. into acquisition and service channels.

Earn 1.2 AAP Credits

Dondi Black
VP Product Strategy
FIS Global Retail Payments

Ryan Riveland
Director of Market Solutions
Zelle Network

John Ainsworth
President & CEO
CU Ledger, LLC

Katie McEntee
Vice President – FI Signature Accounts
Visa

Dondi Black

Dondi Black

Ryan Riveland

Ryan Riveland

John Ainsworth

John Ainsworth

Katie McEntee
Katie McEntee

Concurrent Session I
2:45 PM - 3:45 PM

 

Faster Payments for Community Banks: How fast do we need to act (or react)?

We will discuss the faster payments initiative, current payments options, the challenges of advancing the future of faster payments and what community banks can start doing today to ready themselves.

Earn 1.2 AAP & APRP Credits

Blake Tolbird, AAP, NCP
SVP, Bank Operations Manage
r
First National Bankers Bank

Managing RDC Risk

RDC is a popular product but there can be potential for various types of risk. Come examine the types of risk associated with RDC and consider approaches for assessing and managing that risk.  Hear what banks across the industry have decided about restrictive indorsements and are experiencing with RDC indemnity claims. And most importantly, gain insight on the best ways to resolve duplicates considering all the many scenarios that can and do occur.

Earn 1.2 APRP & NCP Credits

Angi Farren, AAP, APRP
Executive Vice President and COO
UMACHA

Jenny Johnson, NCP
Director
ECCHO

Making Sense of All of Your Payment Options

Between traditional payment methods and the myriad new and emerging payment options, it’s easy for FI’s and their customers to become confused by all of the choices. In this session we will filter through the various payment alternatives in the market - we will explore traditional, new, and emerging payment methods and discuss where they are at, where they are going, and why you would want to use one versus another. The discussion will include Person-to-Person payments, Real Time Payments, and a variety of traditional payment methods. 

Earn 1.2 AAP and NCP Credits

Debbie Smart, CTP, NCP
Senior Business Consultant
Q2eBanking

 

Executive Forum: Integrating Technology Into Your Enterprise Strategy

Historically, banks have had two strategic plans: an enterprise, or business plan, and a separate technology plan. This is no long a tenable position, as technology now becomes the driving force behind most strategic initiatives. This session discusses methods of integrating technology planning into your enterprise planning efforts, providing insight to senior managers and executives as to the increasingly visible and important role technology plays in the banking environment. Topics include selected new technologies, negotiating and managing vendor relationships, merger and acquisition planning, managing operations and technology staff, and engaging with customers to maintain strong relationships via electronic channels.

Earn 1.2 AAP Credits

Trent Fleming
CEO
Trent Fleming Consulting

Blake Tolbird

Blake Tolbird

 

 

Angi Farren

Angi Farren

Jenny Johnson

Jenny Johnson

 

Debbie Smart 
Debbie Smart

 

 

 

 

 

 

Trent Fleming

Trent Fleming

 

 

 

 

 

3:45 PM - 4:15 PM Refreshment Break 

 

Concurrent Session II 
4:15 PM - 5:15 PM

Ask the Experts!

Have you wanted to ask a payments question but felt it wasn’t the time or place? The opportunity is here, the floor will be open! SFE Staff will be answering questions on any type of payments issue. Whether you have a question about ACH Rule changes such as Same Day ACH, or how to respond to an exception item, the experts will be available face-to-face to provide the answer. The SFE staff serves as your ACH Rules Interpreters and will be willing to provide the answer to your most difficult or simplest problem. Don’t hesitate to open up and ASK!

If you would like to send the question prior to the session, please feel free to email it to info@sfe.org by April 5, 2019. Your question will be submitted to the panel and answered during the session.

Earn 1.2 AAP, APRP & NCP Credits

Danita Moss, AAP
Director - Member Services
Southern Financial Exchange

Billy Reed, AAP
Assistant Director - Member Services
Southern Financial Exchange

Nadirah Rashadeen, AAP
Assistant Director - Member Services
Southern Financial Exchange

A Regulator's View of Distributed Ledger Technologies and Blockchain as Emerging Payments Solutions

NCUA National Payment Systems Officer, Lisa Minor, shares her views on what financial institutions need to consider for responsible innovation in the emerging payments arena; in particular, when considering Distributed Ledger Technologies and Blockchain.

Earn 1.2 AAP Credits

Lisa Minor, CISA, CAMS, CFE
Office of National Examinations and Supervision
National Credit Union Association

Building a Better Mouse Trap: The Evolution of the ACH Compliance Audit

An audit limited to Appendix Eight of the Rules may expose your institution to increased risk. Learn about the Rules and risks that can expose your institution to risks that aren't addressed in Appendix Eight.

Earn 1.2 AAP & APRP Credits

David Payne, AAP, NCP, CIA, CFSA
Vice President, Payments Risk & Compliance
ePayAdvisors

Executive Forum: New Needs, New Solutions, New Leaders

Societal, behavioral and technological “megatrends” have profoundly changed the financial needs of many customers, across segments.  However, financial solutions still fall short of meeting consumers’ core needs.  As a result, many sectors within banking and insurance are at the precipice of rapid change – while many others are not. This session discusses changing needs, changing solutions and the new rules that will power future market leaders, all designed to prompt attendees to consider the future of their own business.

Earn 1.2 AAP Credits

Mark Faircloth
Owner
Faircloth Partners

 

Billy Reed

 Billy Reed

Danita Moss

 Danita Moss

 Nadirah Rashadeen

Nadirah Rashadeen

 

Lisa Minor

Lisa Minor

 

David Payne

David Payne

 

 

Mark Faircloth

Mark Faircloth

 

5:15 PM - 7:15 PM Welcoming Reception -
Exhibit Review and Networking Opportunity

Co-Sponsored by:
FIS

Wednesday, April 24th

Wednesday, April 24th
7:00 AM - 4:45 PM

Registration Open

 
7:15 AM - 8:00 AM Networking Continental Breakfast  Sponsored by:
NACHA

General Session
8:00 AM - 9:30 AM

The ACH Network is Positioned for a Bright Future

The ACH Network is thriving, with historic volume gains in 2018 and the highest growth rate in more than ten years. Learn from NACHA’s Senior Vice President, Association Services, as he navigates through NACHA’s roadmap for the ACH Network, and how it is driving innovation and enhancing end-users’ experiences. Enhancements include more robust Same Day ACH services, tools that will enable easier routing and posting of payments, and the development of standards to support automation and efficiency.

Earn 1.8 AAP Credits

Scott Lang
Senior Vice President, Association Services
NACHA

Scott Lang

Scott Lang

9:30 AM - 10:00 AM

Networking Exhibit Review & Refreshment Break

Co-Sponsored by:
Triumph Bank &
Pedestal Bank

Concurrent Session III
10:00 AM - 11:00 AM

Your Bank and the Payments System: Are Faster Payments a Key to Preserving Your Franchise Value

In today’s increasingly mobile, digital economy, Americans are demanding a world-class payment system where they can safely and securely pay anyone, anywhere, at any time and with near-immediate funds availability. Understanding how faster payments and recent actions by the Federal Reserve, such as the formation of the US  Faster Payments Council, impacts your institution is critical to developing strategic initiatives that will preserve and enhance your organization’s franchise value. 

Earn 1.2 AAP & APRP Credits

Kevin Christensen
SVP, Market Intelligence & Data Analytics

 Shazam

Monetize Deposits and Payments - What could go wrong?

This session will address the exposures financial institutions may face when taking deposits and making payments and transfers and will discuss the policies, procedures, and agreements that financial institutions can implement to reduce the exposure and help ensure being successful in the event of litigation. We will discuss examples of litigation where the financial institution could have avoided a loss if its employees had been properly trained and the financial institution had been adequately prepared. Specifically, the session will address:

  • the various types of deposit fraud and importance of the bank following reasonable commercial standards
  • the exposure to fraud when opening new accounts
  • check payment litigation and the importance of proper terms and conditions in agreements
  • ACH and Wire Transfer Fraud, commercially reasonable security procedures, and related litigation.

Earn 1.2 AAP & NCP Credits

Scott Jones
Partner-in-Charge
Adams and Reese LLP

Wire / ACH to ISO 20022

Over the past few years, several worldwide markets have moved to adopt the ISO 20022 standard to improve payment efficiencies and meet technological upgrades, with the US moving forward with the migration of high-value (wire transfer) payments to the ISO 20022 format. Join Nell Campbell-Drake to learn about the Federal Reserve Banks’ plans for migrating its FedWire Funds Service to the ISO payments messaging standard and what is being considered for low-value payments (ACH).

Earn 1.2 AAP Credits

 Nell Campbell-Drake, AAP
Vice President, Retail Payments Office (RPO) Federal Reserve Bank of Atlanta

 

 

Kevin Christensen

Kevin Christensen

  

  

 

 

 

Scott Jones

Scott Jones

 

 

 

 

 

 

 

 

 

 

 

Nell Campbell-Drake

Nell-Campbell Drake

Concurrent Session IV
11:10 AM - 12:10 PM

What the Escheat? All You Need to Know About Unclaimed Property Compliance

Unclaimed property laws can leave financial institutions at risk of noncompliance, increasing the likelihood of significant fines and penalties post-audit. Given the demonstrated increase in the number of audits performed there are often more questions than answers. Why the increase? Who performs these audits? And what can the ACH Network do to help prevent your organization from being "escheated"? Mike will discuss the who, what and why, and share case study findings, which includes best practices to help reduce your exposure and liability.

Michael J. Ryan
Senior Vice President
 Georgeson LLC

2019 Current Scams and Fraud Trends

Consumers continue to fall prey to various financial related scams, as fraudsters are taking advantage of customers at an alarming rate. In this session we will identify some of the current scams customers are facing, while also discussing fraud trends such as debit card fraud. We will take a look at this activity from both financial institution and law enforcement perspectives.

Earn 1.2 AAP, APRP & NCP Credits

Chris Hamm, CFE
VP, Fraud, BSA & Bank Security Officer
First Citizens National Bank

Agent Brent Hill
West Tennessee Drug Task Force
Interstate Interdiction Unit

The FRB Modernization Efforts

As the payments landscape continues to evolve towards faster, more efficient and more secure processing the Federal Reserve Banks continue to make strategic investments in technology and in its processing platforms. This session will update the audience on the Fed’s modernization efforts and service improvement initiatives under way, and what is occurring in 2019.

Earn 1.2 AAP, APRP & NCP Credits

Jessie Bitetti
AVP, Strategic Business Relations
Federal Reserve Bank of Atlanta

 

 

Mike Ryan

Michael J. Ryan

 

 

 

 

 

Chris Hamm

 Chris Hamm

 

 

 

 

 

Jessie Bitetti

Jessie Bitetti

Payments Recognition Luncheon - All Conference Participants
12:10 PM - 1:30 PM

The Generation Game – Payments Edition

“Each generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it” – George Orwell. Join host Nell Campbell-Drake for an interactive trivia game to discover how five generations have shaped and are shaping the world and future of payments, and how financial services providers are gearing up to accommodate their diverse and savvy customer base.

Earn 0.9 AAP & APRP Credits

Nell Campbell-Drake, AAP
Vice President, Retail Payments Office (RPO) Federal Reserve Bank of Atlanta

Sponsored by:
Federal Reserve Bank of Atlanta


Nell Campbell-Drake

Nell Campbell-Drake

1:30 PM - 1:40 PM

Transition/Exhibit Hall

 

Vendor Product Showcase
1:40 PM - 2:10 PM

RTP - Smarter and Faster Payments

How to leverage new payments functionality to add value to your customers

Keith Gray
Vice President
The Clearing House

Value of Professional Certification

NACHA partners with Southern Financial Exchange and its other Payments Association members to administer and support the Accredited ACH Professional (AAP) and Accredited Payments Risk Professional (APRP) certification programs. Discover why professional certification matter to you and your employer, how these credentials are differentiated but complementary, and gain insights on getting ready to get your certification.

Scott Lang
Senior Vice President, Association Services
NACHA

Keith Gray

Keith Gray

 

Scott Lang

Scott Lang

Concurrent Session V
2:15 PM - 3:15 PM

What to Expect When You’re Expecting Faster Payments – A Core Provider’s Perspective

There is an endless amount of information available about Faster Payments, and your bank or credit union should be using these educational materials to formulate your strategy and to prepare for implementation of alternatives like Same Day ACH, Early Warning’s Zelle, or The Clearing House’s Real-Time Payments.  But what should you actually do when your boss says, “I need you to get up and running”?

Successfully navigating a path forward through the complexity requires a broad, holistic view of the organization.  How do you begin to assess business, systems, and operational impacts, and how do you cut through the hype to determine what is right for your institution?  Join us for a lively discussion about the twists and turns along the road to Faster Payments.

Earn 1.2 AAP & APRP Credits

Tammy Wilson
Director of Product
Jack Henry & Associates

Aspects of Cost Reduction and Risk Mitigation through Management of Vendor Relationships

Discussion topics will include:

  • Introduction to the successful procurement practices and processes;
  • Cost reduction through successful vendor negotiations; and
  • Mitigation of risks associated with third party and vendor relationships.

Earn 1.2 APRP Credits

Norris Jackman
Chief Procurement Officer
First Tennessee Bank

Shane Collins
SVP – Third Party Risk Management
First Tennessee Bank

 

Navigating Cash Payment Solutions Using Automation

As cash in circulation continues to grow, so does the need to find ways to handle, manage, and deposit cash in the most efficient manner possible. With more options available today than ever before, we’ll explore the use case for automating cash management, the different options available in the market, and the impact it can have on your business. 

Lenny Evansek
SVP, SafePoint Business Development
Loomis

 

Tammy Wilson

Tammy Wilson

 

 

 

 

 

 

 

 

Norris Jackman

Norris Jackman

Shane Collins

Shane Collins

 

 

Lenny Evansek

Lenny Evansek

3:15 PM - 3:45 PM Networking Exhibit Review & Refreshment Break

Co-Sponsored by:
Financial Federal Bank &
First Citizens National Bank

Concurrent Session VI
3:45 PM - 4:45 PM

Compliance Reality Check – What’s Really Expected When the Auditors Wear Navy Blue Suits

After the completion of a comprehensive review by a regulatory agency, hear from one FI’s experience on what you might expect, and how you can position yourself to prove you are actually doing everything required for compliance. Attendees will learn what worked and what didn’t, and will come away with a clear understanding of why a good compliance approach takes teamwork.

Earn 1.2 AAP & APRP Credits

Tim Thorson, AAP, CTP
Senior Vice President, Digital Payments Specialist
Regions Bank 

Payments Fraud and the Path of Least Resistance

What can be done to reduce payments fraud? Special Agent Tim Marsh of the FBI will discuss practical solutions to mitigate theft of intellectual property, internet fraud, and financial fraud schemes. In recent years, social media has emerged as a primary entry point affecting financial institutions and their customers. The session will discuss the role social media plays in social engineering leading to cyber, data, and physical security risk, fraud, account takeover and business email compromise. Tim will discuss recent case overviews, identifying missteps that contributed to the vulnerability and steps you can take to lessen the likelihood of similar events.

Earn 1.2 AAP, APRP, & NCP Credits

 Tim Marsh
Special Agent
FBI Memphis, Counterintelligence/Cyber Program

New Error Resolution Changes and Fallback Transactions in the Payment Card Industry 

Both Visa and MasterCard have new products designed to improve processes around disputes and claims. Attend this session to learn about these dispute process rules changes and the impact these changes will have at your FI when handling disputed transactions. Find out how to protect your chargeback rights, what liability concerns of fallback transactions you should be aware of and what industry impact that Petroleum liability extensions have had. Learn how to prepare your financial institution for fallback transactions and the potential fraud your financial institution may be exposed to under the rules of the payment processing network.

Earn 1.2 AAP & APRP Credits

Jennifer Stadler, CPP
VP, Marketing Strategy & Communications
Payments First

 

Tim Thorson

Tim Thorson

 

 

 

 

 

Tim Marsh

Tim Marsh

 

 

 

 

 

Jennifer Stadler

Jennifer Stadler

Thursday, April 25th

Thursday, April 25th
7:15 AM - 12:20 PM

 Registration Open

 

7:30 AM - 8:40 AM

Networking Continental Breakfast

Sponsored by:
BankPlus 

General Session 
8:40 AM - 10:10 AM

Faster Payments, Faster Fraud?

Will faster payments adoption in the US result in more (and faster) fraud? This session will explore this question, including a reflection on data and experience from other countries that are further along on the faster payments adoption curve. Speakers will share their perspectives on what financial institutions can do to protect themselves and their customers from fraud, while keeping pace with the rapid change in payments.

Earn 1.8 AAP & APRP Credits

 James Cunha
SVP, Treasury And Financial Services Group
Federal Reserve Bank of Boston

Peter Davey
Vice President – Payment Innovation
The Clearing House

Jim Cunha

James Cunha

Peter Davey

Peter Davey

10:10 AM - 10:25 AM

Refreshment Break



General Session
10:25 AM - 11:55 AM

Collaboration is Key: Opening the FI to Fintech Opportunities

With all the investments financial institutions need to make under ever increasing regulatory pressures, it is challenging to support continuous innovation. The pace of change creates both risk and opportunity. Fintechs are building products that are faster, easier, and more efficient – often competing with financial institutions, but they lack scale and trust. Is there opening for these traditional and emerging players to collaborate? This session dives into the key areas – lending, blockchain, and payments – financial institutions should be leveraging fintech players to capitalize on their agile technology to serve their consumer and commercial customers.

Earn 1.8 AAP Credits

Joe Proto
CEO & Chairman
Transactis

Peter Davey
Vice President – Payment Innovation
The Clearing House

Peter Tapling
Chief Commercial Officer
Spring Labs

Vince Passione
CEO & Founder
LendKey
 

 

Joe Proto

Joe Proto

Peter Davey

Peter Davey

Peter Tapling

Peter Tapling

Vince Passione

Vince Passione

Luncheon - All Conference Participants
12:00 PM - 1:30 PM

The Payments Game – Truth or Lie?

Be part of a team that decides if the hosts, Scott and Tim, are telling the truth or not. Or just watch, it will be loads of fun! Round one will begin with a number of scenarios, pick the right answers as determined by our host, Fred Laing, and win. Round two will be the lightning round and will be in a true/false format. Answer correctly and win! All facets of payments will be covered, from ACH to check image to wire. Let’s have fun and learn together!

Earn 0.9 AAP, APRP & NCP Credits

Fred Laing, II, AAP, CCM, NCP
President & CEO
UMACHA

Scott Jones
Partner-in-Charge
Adams and Reese LLP

Tim Thorson, AAP, CTP
Senior Vice President, Digital Payments Specialist
Regions Bank

 

Fred Laing

Fred Laing, II

Scott Jones

Scott Jones

Tim Thorson

 Tim Thorson

 

 

 Don't miss drawings for cash and prizes -
You must be present to win!

Cash Drawings -
Prizes will be awarded by conference sponsors.  

1:30 PM  Conference Adjourns  

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