Refund checks totaling more than $18 million are in the mail to more than 281,724 Publishers Clearing House (PCH) customers eligible for a refund as a result of an FTC action. In their case, the FTC said PCH used language and designs to trick people into thinking they had to buy things to enter or increase their chances of winning a sweepstakes. According to the FTC’s complaint, PCH sent emails with deceptive subject lines that led people into thinking the emails were related to official documents, like tax forms.
Not every PCH customer is eligible for a refund. Only people who got and clicked on one of the PCH emails the FTC said were deceptive — and then ordered a product — will get a refund. Check out ftc.gov/PCH for questions about the refund process or call the refund administrator at 1-888-516-0774 if you can’t find the answer there.
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