2023 Conference Agenda
All times are CENTRAL TIME
Tuesday, April 11th |
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8:30 AM - 5:15 PM |
Registration Open |
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9:00 AM - 10:30 AM |
Refreshment Break |
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10:20 AM - |
Pre-Conference Workshop Do you tense up when people use terms like blockchain and distributed ledger? Are you quietly bewildered by the idea that a single Bitcoin could be worth tens of thousands of dollars? Would you have trouble explaining the difference between the CDC and a CBDC? If you answered “yes” to any of these questions, this session is for you. Join us for a non-technical (but fully financial) explanation of what digital currencies are, how they work, and what all the fuss is about. 2 AAP/APRP Credits |
Kevin Moland, AAP |
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10:20 AM - |
Pre-Conference Workshop Everyone keeps talking about how faster payments are coming and going to change the world of electronic payments. But the question really is, who and how will anyone use these faster payments? Will it be a consumer only or business only use case? Will it be both? How can your financial institution benefit from faster payments and find a use cases to take advantage of RTP and FedNow. Join Kevin, Keith, and Stephanie to learn and discover more. 2 AAP/APRP Credits |
Keith Gray Stephanie Miracle Kevin "Payments Professor" Olsen, AAP, APRP, NCP, CHPC |
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10:20 AM - |
Pre-Conference Workshop Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze the Reg’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims. You’ll learn error resolution best practices and tips for calculating liability from a trainer with more than 27 years’ experience at a debit processor and network. 2 AAP/APRP Credits |
Diana Kern |
| 12:00 PM - 1:15 PM |
Lunch On Your Own |
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1:15 PM - |
Welcoming Remarks Keynote Address: The Largest Challenges Facing Bankers in 2023 This session will focus on:
1.5 AAP/APRP Credits |
Pamela T. Rodriguez, AAP, CIA, CISA Kevin Miyamoto Amy Lynn Johnson A. Javier Pastor, CCBTO Hank Word |
| 2:45 PM - 3:45 PM |
Concurrent Session I - Payments Strategy The Rise of Emerging Payments Now that customers and businesses, and not just the younger generations, have become more accepting of new emerging payment types, we have reached the tipping point and are in the “digital-first” era. Emerging payments are no longer just an option in the payments landscape, they are now expected. As their name suggests, emerging payments are those payment types that do not require cash or a credit card from an issuer or a major bank to complete a transaction. They offer more choices and help reduce friction in the payment process providing a better user experience. This session is for those individuals looking for a primer on emerging payment solutions. It will address the question of what is driving these new methods as well as provide an overview on a few of them: robot-payments, payment link, QR code, biometric, drones, clothing, voice and more. The audience will also explore and learn about the potential impact they will have on banks and ACH volume. 1.2 AAP/APRP Credits |
Chris Colson |
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2:45 PM - |
Concurrent Session I - Fraud & Risk Red Flags from the Lifeguard Stand in an Ocean of Third-Party Risks The roles and responsibilities of Third-Party Senders, Third-Party Payment Processors, and the ODFIs that service them are continually increasing! It is important to know these requirements for both the ODFI and their Third Parties. This session will look at the Red Flags -inherent risks that Third Parties expose ODFIs to and look at mitigation tactics that won’t require you to boil the ocean. 1.2 AAP/APRP Credits |
Nanci McKenzie, Juris Masters Financial Regulation & Compliance, AAP, APRP |
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2:45 PM - |
Concurrent Session I - Compliance & Regulations Unclaimed Property Crash Course This session will be jammed-packed with why unclaimed property is the hot topic for 2023. States are looking for additional revenue and they believe banks and credit unions are not fully in compliance with the complex state unclaimed property laws. This session will include the Who, What, Where, When, and How of unclaimed property compliance: Who are the auditors and Who are they targeting? What is Unclaimed Property? Where do you go for support? When is the best time to get into compliance? How Unclaimed Property affects banks and credit unions? 1.2 AAP/APRP Credits |
Michael Ryan |
| 3:45 PM - 4:15 PM |
Refreshment Break |
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| 4:15 PM - 5:15 PM |
Concurrent Session II - Payments Strategy Open Banking: The Emergence of Instant Payments Open banking is becoming a significant source of innovation that is poised to reshape the banking industry globally. Open banking is a banking practice that provides third-party financial service providers open access to consumer banking, transaction, and other financial data from banks and non-bank financial institutions through application programming interfaces (APIs). Unlike Europe, where the Payments System Directory 2 enables payment providers to access the Central Bank’s Payments Infrastructure, the United States requires a regulated financial institution to access the Federal Reserve System settlement capabilities. Banking in the United States has typically refrained from regulation to push innovation and standardization while instead pushing forward through mass adoption and capillarity. This session will discuss how the push towards Instant Payments in the US, could be the spark that will allow the networking of accounts and data across institutions for consumers, financial institutions, and third-party service providers. However, there are caveats that must be considered as there is a concern that simple data sharing also means high risk. We will discuss the pros and cons of Instant payments & Open Banking so you have the information you need to consider appropriate options for moving forward. 1.2 AAP/APRP Credits |
Lisa Coffey Jorge Jimenez |
| 4:15 PM - 5:15 PM |
Concurrent Session II - Fraud & Risk Secure the Front Door Synthetic identity and remote authentication fraud are responsible for significant monetary losses across the industry. Fraudsters look to exploit potential vulnerabilities at your organization’s front door. Fortunately, detection and mitigation approaches have improved, and the industry is working to navigate these ever-changing fraudulent events. Hear industry experts discuss the evolution of synthetic identity and remote authentication fraud, how organizations are impacted by these dynamic threats, and which resources you can access to help your organization. 1.2 AAP/APRP/NCP Credits |
Mike Timoney |
| 4:15 PM - 5:15 PM |
Concurrent Session II - Compliance & Regulations Opportunities and Best Practices of Working with Third Parties Working with third parties can bring both challenges and opportunities to financial institutions, especially in the payments space. Learn how you can prepare your organization for the additional compliance requirements and increased scrutiny from regulators, and how implementing best practices for this type of relationship can potentially lead to increased revenue. 1.2 AAP/APRP Credits |
Steve Contino CEO Unity FI Solutions |
| 5:30 PM - 7:00 PM |
Welcome Reception |
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Wednesday, April 12th |
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7:00 AM - |
Registration Open |
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| 7:15 AM - 8:00 AM |
Networking Continental Breakfast |
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| 8:15 AM - 8:30 AM |
Opening Remarks |
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| 8:30 AM - 9:30 AM |
General Session: FedNow Pioneers of Now The demand for instant payments continues to grow. According to recent studies conducted by the Federal Reserve, U.S. consumers and businesses of all sizes show an increased interest and need for using faster payments. Businesses were most interested in instant payments to support day-to-day business operations, such as mobile order pickup, just-in-time payments, large disbursements, and digital wallets. This interest is driven by consumer demand. Seven in ten consumers use mobile devices to send and receive payments, nearly 80% are interested in leveraging faster payments to pay businesses, and over 60% expect real-time views of account balances and transactions. 1.2 AAP/APRP Credits |
Lisa Coffey Stephanie Miracle |
| 9:30 AM - 10:00 AM |
Refreshment Break |
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| 10:00 AM - 11:00 AM |
Concurrent Session III - Payments Strategy B2B Efficiency Business-to-business (B2B) payments processing continues to be costly and burdened by manual processes. Only a small percentage of electronic payments include the necessary remittance information to cost effectively process them and resources to do the work are becoming scarcer. Other countries are mandating changes to drive efficiency improvements. Join this session to learn how the Federal Reserve is partnering with the Business Payments Coalition industry stakeholders to improve the efficiency of B2B payment processing with the development and introduction of an exchange framework to reduce manual processing. Find out how your business can participate in the exchange framework and improve processing efficiencies. Key Takeaways: How the exchange framework creates a path to straight-through processing with minimal changes to accounting systems and answers the difficult questions businesses face when exchanging invoices and remittance information. What steps can organizations take today to begin learning about – and taking advantage of –new B2B payment efficiency initiatives happening across the industry? 1.2 AAP/APRP Credits |
Guy Berg |
| 10:00 AM - 11:00 AM |
Concurrent Session III - Fraud & Risk The Impact of Cybersecurity on Reputation and Customer Trust This talk emphasizes the importance of considering emerging threats and innovative technology for maintaining customer trust in financial institutions. The speaker discusses the potential consequences of a data breach and strategies for mitigating reputational harm. They also highlight the critical role of emerging technologies and innovation in improving cybersecurity. The talk concludes with the message that strong cybersecurity practices, along with keeping up with emerging threats and innovative technologies, are essential for building customer trust and maintaining a positive reputation in the financial industry. 1.2 AAP/APRP Credits |
Kyle Kelly, CISSP, OSCP, GWAPT, GCIH, Sec+Executive Cybersecurity ConsultantBancsec, Inc |
| 10:00 AM - 11:00 AM |
Concurrent Session III - Compliance & Regulations Designing and Implementing First-In-Class Vendor Management Programs for Financial Institutions and Corporates Industry veterans Stephen Walsh and Debbie Arai will provide expert-level insight into what is needed to design and implement a robust third-party vendor management program. From the planning stage – to the RFP – the NDA – the MSA – monitoring the relationship – termination – transitioning to a new vendor – and everything in between. This jam-packed session will provide an overview of the entire procurement life cycle in an interactive conversation-style discussion with Stephen and Debbie about lessons learned and things to watch for from their decades of legal, audit & risk management experience. As a bonus, attendees will receive Stephen and Debbie’s top ten list of practical tips on how to help Financial Institutions and Corporates achieve “Vendor Management Success” in 2023. 1.2 AAP/APRP Credits |
Debbie Arai, AAP Stephen Walsh |
| 11:10 AM - 12:10 PM |
Concurrent Session IV - Payments Strategy The Art of Innovating Banking and Payment Operations The technology industry has been buzzing with new AI technology, but how does that translate into improving operational efficiencies within banking and what can AI do to help keep financial environments safe and fraudsters at bay? Hear Hank Word, President of the Open Banking Division at Evolve Bank & Trust share his expertise on how banks and fintechs alike can leverage AI and innovation within their connected banking strategies. 1.2 AAP/APRP Credits |
Hank Word |
| 11:10 AM - 12:10 PM |
Concurrent Session IV - Fraud & Risk Check Fraud Use Case - Panel Discussion Check fraud remains a significant issue, especially now that the average amount on a check payment is higher. Financial professionals have a responsibility to protect account holders from fraudulent activity and correct any mishaps. This session will include discussion of common check fraud situations within a financial institution and provide ways to resolve in an efficient manner. 1.2 AAP/APRP/NCP Credits |
Chris Colson Angie Smith, AAP, NCP |
| 11:10 AM - 12:10 PM |
Concurrent Session IV - Compliance & Regulations Third-Party Sender (TPS) Nested TPS? Nested Nested Nested TPS? Third-Party Senders, Nested Third-Party Senders and Nested-Nested Third-Party Senders are all valid ACH participants. Nacha defined a Nested Third-Party Sender and clarified the roles and responsibilities of Third-Party Senders in the ACH Network with a new Rule in September 2022. Which leads to a lot of valid questions, including how do I tell who is who, who is doing what, and how do I make sure everyone is meeting their obligations? This session will help you understand and define the roles, responsibilities, and obligations a compliant Third-Party Sender. Third-Party Senders and financial institutions doing business with Third-Party Senders should attend this session. 1.2 AAP/APRP Credits |
Jordan Bennett, AAP, APRP |
| 12:30 PM - 1:30 PM |
Payments Recognition Luncheon |
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| 12:45 PM - 1:30 PM |
General Session: From Perdido Beach - It’s Electronic Payments Live! Payments professionals have a tough job. Returns, reclamations, security threats are just a few of the elements that make your job stressful. And compliance … forget about it! So this year, SFE is bringing you a mental coffee break by offering a variety of skits, stand-up, fake commercials and music, all centered around the subject that we all know and love … Payments. Join us as we welcome fintech pioneer and payments parody king David Peterson to address the current state of our industry. While this session will provide zero CEUs, you will top off your 2023 CLPs (Certified Laugh Points). |
David Peterson |
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1:40 PM - |
VENDOR SHOWCASE Affirmative Technologies |
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| 2:15 PM - 3:15 PM |
Concurrent Session V - Payments Strategy Everybody Wins: Driving Products & Profitability with FI/Fintech Partnerships Often perceived as competitors, FIs and FinTech’s are discovering new and cost-effective ways to succeed through partnerships. It’s a win/win: FIs can more quickly roll out personalized products and niche services to generate new sources of non-interest income; FinTech’s are able to expand their customer base, expedite speed-to-market, and boost their revenue. Join us to explore some of the exciting ways that fintech providers and financial institutions are successfully working together to meet users’ needs and scale their businesses—while providing seamless experiences for customers. 1.2 AAP/APRP Credits |
Debbie Smart, CTP, NCP |
| 2:15 PM - 3:15 PM |
Concurrent Session V - Fraud & Risk A New Risk Management Framework for the Era of Credit Push Fraud Nacha updated the Risk Management Framework in 2022 to reflect evolving threats posed to the Network by credit push fraud scenarios. These schemes include business email compromise (BEC), vendor and payroll impersonation frauds, and account take over (ATO). Financial Institutions, Third-Party Senders and other payments participants must also adjust our strategies to mitigate credit push scenarios. The 2022 Risk Management Framework focuses on three areas Nacha believes will have the greatest impact on reducing credit push fraud: enhanced guidelines and Rules to support RDFI risk management responsibilities; information and data sharing; and end-user education. This session will provide the latest information about developments in all three areas. 1.2 AAP/APRP Credits |
Jordan Bennett, AAP, APRP |
| 2:15 PM - 3:15 PM |
Concurrent Session V - Compliance & Regulations Payments Legal Case Studies This Session will review some recent legal cases regarding different payment methods. Attendees will hear real stories and will learn from both good decisions and bad decisions made by other financial institutions regarding their legal rights and obligations. Attendees will have a better understanding of the laws that apply to various payment methods and discuss some practical suggestions within their own institutions to avoid liability arising from common problems and fraud. 1.2 AAP/APRP/NCP Credits |
Scott Jones |
| 3:15 PM - 3:45 PM |
Final Networking Exhibit Review & Refreshment Break |
SPONSORED BY: Affirm, Inc. |
| 3:45 PM - 4:45 PM |
Concurrent Session VI - Payments Strategy BNPL Regulatory Update - Panel Discussion Bringing together a panel related to Buy Now Pay Later (BNPL). What are the trends within the space and a deep dive into the regulatory landscape of BNPL. Perspectives from BNPL provider, Financial Institution, Regulator, and moderated by CFPB. If you are looking to understand what BNPL is or what the regulatory landscape holds for BNPL, come join this session! 1.2 AAP/APRP Credits |
Katherine Adkins Caryn Smith Laura Udis
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3:45 PM - |
Concurrent Session VI - Fraud & Risk Identity - The Root of All Payment Scams Moving money starts with a person making a request. Payments fraud, mule accounts, elder abuse, romance scams, PPP fraud and unemployment fraud all have a common denominator in that the fraudster claims to be someone they are not. This session will explore how identities get misused in payments and discuss ways to mitigate your risk. 1.2 AAP/APRP/NCP Credits |
Kelly Kiker Mary Ann Miller Peter Tapling |
| 3:45 PM 4:45 PM |
Concurrent Session VI - Compliance & Regulations Small Little Micro-Entries Impacts are BIGGER Than You Think The two Phased Micro-Entry Rules effective September 16, 2022, and March 17, 2023, may seem simple and have small impacts on Financial Institutions and Third-Parties. However, when you consider the requirements under Phase 2, you will need to make sure your 2023 ACH Audit will add testing of a different kind. This session will look at this Rule and the impacts and requirements under Phase 2 for Financial Institutions and Third-Parties alike! This session will help to understand the new requirements for monitoring forward and return credit micro-entries, the importance of this monitoring, and what needs to be considered when performing this monitoring. 1.2 AAP/APRP Credits |
Jordan Bennett, AAP, APRP Nanci McKenzie, Juris Masters Financial Regulation & Compliance, AAP, APRP |
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Thursday, April 13th |
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| 7:15 AM - 12:30 PM |
Registration Open |
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| 7:30 AM - 9:00 AM |
Instant Payments Town Hall Discussion - Continental Breakfast Every financial institution’s faster payments journey will look different depending on the size, scope, and complexity of its payment offerings. Defining an instant payments strategy and implementation process will help financial institutions remain competitive in the quickly evolving payments landscape. Financial institutions that are early in their journey or have not started their strategy should consider moving forward to develop their instant payments strategic plans. Attendees will hear from the voice of experience from a financial institution that is on the RTP rail and a FedNow Pilot Participant. Be prepared for the FedNow launch in July. Let us help you get this conversation underway for exploring the instant payments voyage:
1.8 AAP/APRP Credits
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Nell Campbell-Drake, AAP Keith Gray Greg Melville Kevin "Payments Professor" Olsen, AAP, APRP, NCP, CHPC Abhishek Veerghanta |
| 9:00 AM - 10:00 AM |
General Session Gulf Coast Financial Fraud Schemes - A Case Study Financial fraud deprives someone of money, capital, or otherwise harms a person’s financial health through deceptive, misleading, or other illegal practices. This session will include a review of several specific Gulf Coast financial fraud cases involving various fraud schemes and will focus on incidents prevalent to the Gulf Coast area. 1.2 AAP/APRP Credits |
Jason Smith |
| 10:00 AM - 10:30 AM |
Refreshment Break |
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| 10:30 AM - 11:30 AM |
General Session A Discussion on What CBDC Could Mean A Central Bank Digital Currency is a digital form of a country’s fiat currency. Domestically, this would not be a digital currency pegged to the dollar, it would be a digital currency that IS the dollar. What might this mean for financial institutions? What might it mean for your customers? How do you answer questions of curiosity from board members? More is unknown than known about how or if a CBDC will see the light of day in the US, but implications would be significant. Join this group for a thought-provoking conversation on what CBDCs could mean from a product and policy perspective. 1.2 AAP/APRP Credits |
Jorge Jimenez Scott Jones Peter Tapling |
| 11:30 AM - 1:00 PM |
Luncheon General Session: "The Professors Payments Predictions" Join the Payments Professor to hear what he believes are the top happenings in the world of electronic payments in the year and decade ahead. What should you be on the lookout for, what is happening and what will happen. As with everything in payments and electronic banking, don’t be surprised to see mention of fraud and the need for security, but is it the same fraud and security we have seen in the past, or is it changing and evolving as we work to implement new payment offerings? How will you need to change and evolve? One thing we can predict is that when you sign up for this session, you’re in for some fun, energy, and entertainment with the Payments Professor! |
Kevin "Payments Professor" Olsen, AAP, APRP, NCP, CHPC |
| 1:00 PM - 1:30 PM |
Don't miss drawings for cash and prizes - you must be present to win!! Conference Adjourns |
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